Nigerian Journal of Clinical Practice

ORIGINAL ARTICLE
Year
: 2020  |  Volume : 23  |  Issue : 7  |  Page : 988--994

Managerial competencies-A survey of healthcare managers in a tertiary hospital in Calabar, South-South Nigeria


U Okonkwo, B Ekpeyoung, A Ndep, G Nja 
 Department of Internal Medicine; Public Health, University of Calabar, Cross River State, Nigeria

Correspondence Address:
Dr. U Okonkwo
Department of Internal Medicine/Public Health, University of Calabar, P.M.B. 1115, Calabar, Cross River State
Nigeria

Background: Tertiary hospitals are specialized institutions that provide managed care for patients. It has been shown that the productivity of any organization/institution is as good as the performance of its managers. Aim: This study assessed the management knowledge of Healthcare Managers in a tertiary hospital in Calabar, Nigeria. Methodology: This was a descriptive cross-sectional study that employed a structured questionnaire (adapted from the Health Leadership Alliance competency directory). Data were analyzed using SPSS version 20. Results: A total of 266 managers were included in this studywith a M: F ratio of 1.3:1. The knowledge rating of role of non-clinical professionals, regulatory agency standards, preparation of business communication, change process management and policy formulation and analysis varied significantly among the three levels of management (p < 0.05). Less than 50% of operational and middle managers rated themselves as experts in all the competency domains while majority (80%) of strategic managers rated themselves as more than proficient in most of the competency items. Conclusion: There is inadequate managerial knowledge at all levels of management in a typical tertiary hospital in Nigeria with the potential to impact negatively on quality healthcare delivery.


How to cite this article:
Okonkwo U, Ekpeyoung B, Ndep A, Nja G. Managerial competencies-A survey of healthcare managers in a tertiary hospital in Calabar, South-South Nigeria.Niger J Clin Pract 2020;23:988-994


How to cite this URL:
Okonkwo U, Ekpeyoung B, Ndep A, Nja G. Managerial competencies-A survey of healthcare managers in a tertiary hospital in Calabar, South-South Nigeria. Niger J Clin Pract [serial online] 2020 [cited 2020 Sep 20 ];23:988-994
Available from: http://www.njcponline.com/article.asp?issn=1119-3077;year=2020;volume=23;issue=7;spage=988;epage=994;aulast=Okonkwo;type=0