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Year : 2020  |  Volume : 23  |  Issue : 7  |  Page : 988-994

Managerial competencies-A survey of healthcare managers in a tertiary hospital in Calabar, South-South Nigeria

1 Department of Internal Medicine; Public Health, University of Calabar, Cross River State, Nigeria
2 Public Health, University of Calabar, Cross River State, Nigeria

Correspondence Address:
Dr. U Okonkwo
Department of Internal Medicine/Public Health, University of Calabar, P.M.B. 1115, Calabar, Cross River State
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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/njcp.njcp_667_19

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Background: Tertiary hospitals are specialized institutions that provide managed care for patients. It has been shown that the productivity of any organization/institution is as good as the performance of its managers. Aim: This study assessed the management knowledge of Healthcare Managers in a tertiary hospital in Calabar, Nigeria. Methodology: This was a descriptive cross-sectional study that employed a structured questionnaire (adapted from the Health Leadership Alliance competency directory). Data were analyzed using SPSS version 20. Results: A total of 266 managers were included in this studywith a M: F ratio of 1.3:1. The knowledge rating of role of non-clinical professionals, regulatory agency standards, preparation of business communication, change process management and policy formulation and analysis varied significantly among the three levels of management (p < 0.05). Less than 50% of operational and middle managers rated themselves as experts in all the competency domains while majority (80%) of strategic managers rated themselves as more than proficient in most of the competency items. Conclusion: There is inadequate managerial knowledge at all levels of management in a typical tertiary hospital in Nigeria with the potential to impact negatively on quality healthcare delivery.

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